Frequently Asked Questions

How do we contact you?

Our Contact details are:
Isle of Skye Hampers  and Donnie’s Tablet Shed
Creagach Cottage, 34 Geary, Dunvegan, Isle of Skye – 07826 444 145

Email: Donnie@highlandfavours.co.uk

How do I make a purchase?

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order. We use Stripe to handle our online payments.

Shipping And Handling:

The costs for shipping and handling are included in the total price quoted in our online shop. Depending on the size of your order we will select the most appropriate method of shipping to ensure that your goods arrive safely and in good time for your celebrations. We will update you when the goods have been posted and provide an expected delivery date.   2nd Class is currently £5.99 and 1st Class £7.99.   A tracking number will be added to your order and emailed to you.  We aim to dispatch your order within 48 hours.   

If your order is required for a specific date,  then we recommend calling in advance to make sure we can get your order to you in time, taking into account our island location.

If you have specified a safe place for your parcel to be left and the parcel then goes missing, Royal Mail won’t enter into any claims so we are unable to provide a refund in this situation.

 We cannot class a parcel as lost until after 20 working days. At that point Royal Mail will investigate.

Do you ship overseas?

Sadly not – we can no longer ship overseas.  

Returns

Returns accepted within 30 days of receipt of the order  as long as the goods are in the same condition as dispatch and the buyer pays the return postage. If you have any queries just call Donnie on 07826444145 

How long will the tablet last?

 Bulk tablet is supplied in 500g sealed bags.  The bags will arrive with around a  2 month from manufacture best before date on. Once opened we recommend eating within 2 weeks.

Should I keep the tablet in the fridge?

There’s no need to keep the tablet in the fridge, in fact, it’s much better if you don’t.   Just keep it in a cool room, out of direct sunshine and away from strong smells.

Can you add in a greetings card and gift wrap my Scottish Gift Box for me

Yes!  Just select a card and add your message and I will add it to your order.  You can also select gift wrapping at the time of ordering.

What are the base ingredients of your tablet?

Sugar, Butter (MILK) Condensed Milk (MILK = sugar)
For allergens see BOLD
The tablet is made in a kitchen where NUTS are used.

Other flavours include different ingredients so please check full list of ingredients on the rear of the tablet or drop Donnie an email to check ingredients prior to purchase.